Onix Outbreak Pickleball Paddle

Returns/ Cancellation:

• Returns are accepted within 30 days of the invoice date with invoice or receipt.
• Return items must be in brand new condition, never been used, unpacked, and in original packaging.
• Any used items (including used once) will not be eligible for return policy, please check warranty policy if the items is eligible for warranty.
• We can issue a store credit or refund for return orders, store credit can be used for any other purchase of new items.
• A 3% credit card fee will be applied to refund if the order was paid by credit card or PayPal.  
• Customer is responsible for original, return and exchange shipping cost.
• Any orders returned due to wrong address or customer doesn't pick up the order at the courier depot, both way shipping fee will be applied to the refund. 
• Canadian customers may use the courier of their choice.
• For USA and International customers, please use your country’s Postal Service and check off the “Returned Goods” box in the customs form. DO NOT use UPS, FedEx, DHL or any other couriers (those will be refused).
• All USED, DEMO, and CLEARANCE products are FINAL SALE. There is no warranty for USED, DEMO and FINAL SALE items. 
• Any order detected as high risk of fraud by the Shopify system will be cancelled. There is 3% transaction fee will be applied to the refund. 

**Paddle Returns and Exchange

• Paddle must be in brand new condition: never used, no scrapes on paddle or edge, handle plastic wrap hasn't been removed from the handle, tags on the original packaging.

**Shoes Returns and Exchange

• Footwear must be returned in brand new condition, with all tags attached.
• A customer may try on shoes in a clean, indoor environment to assess sizing and comfort, but cannot be worn in active play which causes any wear, discoloration, dirt, or scuffs.
• Returned merchandise must be in the same condition as it was received (in re-sellable condition) including the original manufacturer’s box, without any tape, labels, or other items degrading, altering, or damaging the shoe box.

**Apparel Returns and Exchange

• Apparel must be returned in brand new condition, with all tags attached. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.

• Returned merchandise must be in the same condition as it was received (in re-sellable condition) including the original packaging.

There is a 15% restocking fee for returns on oversize products: For example: box balls, ball machine, nets and court equipment, ect.

Return address:

504 42 Ave SE, Calgary, AB T2G 1Y6

Ryan Feng

Pickleball Superstore

1 877 669 1224

NOTE: Please include a packing slip with the returned item, so we can know where it come from.