Hi Marianne,
We're genuinely sorry to hear about your recent experience with your K Swiss shoes purchase. We understand that it is frustrating when you buy shoes online and the sizing does not match when you try them on.
We try our best to offer the best service possible. For all our shoe purchases over $100 we offer free shipping to our customers by bearing the cost of shipping. To be able to provide this service to all our customers we unfortunately cannot refund the shipping cost for items being returned. We hope for your understanding.
Thank you,
Customer Service
