Pickleball Tutor Mini W/OSC

filler

Style: Battery Power
Price:
$1,199

Shipping calculated at checkout

Stock:
In stock

Description

Return and Exchange Policy

At Pickleball Superstore, we are committed to providing you with high-quality customer service. We understand that sometimes you may need to return or exchange a product for various reasons. All items returned must be in brand new resalable condition, unused, and with all original tags and packaging intact. Once a product has been used, even slightly, we can no longer accept it back for exchange or refund. For in-store returns and exchange you must bring proof of purchase to be eligible. We can issue a store credit or refund for return orders, store credit can be used for any other purchase of any item in store or online.

Sale items are only eligible for exchange and store credit. All used, demo, and clearance items are final sale. Clearance item is any item discounted 20% or more. There is no warranty, return or exchange for final sale items.

All item returns and exchanges must be initiated within 30 days of the purchase date. For item returns and exchange over the 30 days since purchase the item will not be eligible for refund or exchange.

Pickleball Superstore reserves the right to change or modify all terms and conditions with our return and exchange policy at any time and at Pickleball Superstore sole discretion. All decisions made by Pickleball Superstore about whether an item is eligible or ineligible for return and exchange are final. 

Eligibility for Returns or Exchange:

  • The item must be in brand new resalable condition, unused, and with all original tags and packaging intact.
  • Returns and exchange must be initiated within 30 days of the date of purchase for both in-store and online orders.
  • Proof of purchase, such as a receipt, invoice, or order confirmation, is required for all returns and exchanges.

Items Excluded from Returns and Exchanges :

  • Clearance or final sale items
  • Gift cards
  • Used items(even slightly) 
  • Demo items
  • Pickleball balls

Footwear

  • Footwear must be returned in brand new resealable condition, with all tags attached.
  • Returned footwear must be in the same condition as it was received (in re-sellable condition) including the original manufacturer’s packaging , without any tape, labels, or other items degrading, altering, or damaging the packaging or footwear.
  • We cannot accept the return of used footwear- only new/never worn footwear can be returned for credit or refund.

Apparel 

  • Apparel must be returned in brand new condition, with all tags attached. Items cannot be washed or worn. Apparel items carry no warranty from the manufacturer.
  • Returned item must be in the same condition as it was received (in re-sellable condition) including the original packaging.
  • We cannot accept the return of used apparel- only new/never worn apparel can be returned for credit or refund.

Item damaged during shipping

  • If your purchased item arrives defective or damaged please contact us within 7 days of the delivery date, and we will be able to rectify this. 

Fine Print

  • Customers are responsible for shipping costs both ways (shipping to us and back to the customer) on all items being exchanged.
  • Customers are responsible for shipping costs on items being returned and  the shipping cost of items shipped from pickleball superstore to them will be deducted from the refund on all items being returned.
  • Any orders returned due to wrong address or the customer did not pick up the order at the courier depot, both ways shipping fee will be deducted from the refund. 
  • For USA and international customers, you must use your country’s postal service and check off the “Returned Goods” box in the customs form. DO NOT use UPS, FedEx, DHL or any other couriers (those will be refused).
  • Any order detected as high risk of fraud by the Shopify system will be cancelled. There is a 3% transaction fee that will be applied to the refund.
  • There is a 15% restocking fee for returns on oversize products, for example: ball machine, nets, court equipment, 100 balls box, etc.

Price Adjustment Policy

For any regular priced, in-stock item that goes on sale within 7 days of your date of purchase, you are eligible to receive store credit for the difference in price compared to the original retail price. We do not offer any price adjustments for items sold during promotions (i.e. boxing week, Black Friday, Cyber Monday, etc). To receive a price adjustment you can visit our retail locations, or contact customer support by phone or email.

Paddle Weight Orders

You can specify weight for any paddle purchase online. Unfortunately we cannot guarantee the exact weight will be available for the order. When the exact weight is not available we will fulfill the order with a paddle that is +/-0.1oz of the requested weight. If there are no paddles within +/- 0.1oz the shipping department will contact you about alternative options.

To initiate a return, please follow these steps:

In Store:

Visit our physical store location with the item you wish to return or exchange, along with your proof of purchase. Our store staff will assess the item's condition and process your return accordingly. We have physical stores available at these locations: 

  • Calgary: 504 42 Ave. SE.
  • Edmontion: 7201 104 St. NW.
  • Saskatoon: 120 Sonnenschein Way.
  •  

    Open hours: Monday-Saturday, 10 am - 5 pm. Except public holidays

    Online Purchases:

    Before you ship the product you want to return or exchange send an email to our customer support with the following information included: 

    Your name, phone, and email.

    Description of the reason for your return or exchange.

    Detailed pictures and/or videos of the problem.

    Your proof of purchase(receipts or invoice).

     

    Once your return or exchange claim is approved use the following shipping address to return your item.

    Return address:

    504 42 Ave SE, Calgary, AB T2G 1Y6

    Pickleball Superstore

    1-877-669-1224

    Note: Please include the original packing slip with the returned item, so we can know where it was shipped from.

    Customer Reviews

    Based on 9 reviews
    78%
    (7)
    22%
    (2)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    K
    Kim M
    Excellent product and Service

    Ordered the mini for my pickleball addicted wife as a starter machine to see if it could keep up to her. Of course I placed the order just as Canada Post decided to hold the country ransom. Leila from pickleballsuperstore in Toronto made the process of switching shipping from Canada Post to Purolator in the middle of shipping effortless. Her apologies for things beyond her control were appreciated but unnecessary.
    The quality of the Mini build is excellent, and minimalistic with nothing extra that does not contribute to the operation. The layout and function of all the controls is easy to understand, even without reading the manual. The only thing I wish for is the option to connect an auxiliary battery to the mini to extend the run time.

    D
    Doug Lockhart
    Mini with maximum performance

    I had received my mini two weeks ago and I love it! The speed is more than adequate, level seven of 10 seems to be ideal for speed. The delivery times are easily adjustable as is the elevation. You could easily manufacture a makeshift hopper to feed more balls if you need to but as it is 50 balls is perfect. I haven’t ran out of battery time yet and have taken it out for more than two hours at a time on a few occasions. I have oscillation as well, which I like. It meets all of my needs without a doubt.

    E
    Edmond Duguay
    Premium nursery pot ! :-)

    As it hold not much balls, I cutted off the bottom of a "premium nursery pot", I think a 15 gallons and it fit perfectly ! Hold easily 120 balls ! Pic with balls have 130 balls :-)
    Comme il ne retient peu de balles, j'ai coupé le fond d'un pot de fleurs, je crois c'est un 15 gallons et ça fait parfaitement ! Peut contenir 120 balles facilement ! Photo avec les balles, il y en a 130 balles :-)

    L
    Luc Charpentier
    Great Portability - Vertical adjustment is hit and miss

    Great machine for practice. Love its lightweight and small size.
    Adjusting the vertical angle is tricky and error prone.
    A visible marker/arrow to be able to give an indication would be an improvement,

    D
    DAVID VINEY
    Great machine but bit of learning curve

    Definitely good little machine that worked perfectly right of box. Takes a while to figure out ideal heights mechanical and not very easy adjustment) and then speed and frequency. Certainly provides excellent individual work on specific shots. Even a decent workout especially with fast ball delivery. 4 stars instead of 5 was only because of mediocre height adjustment .

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    Customer Reviews

    Based on 9 reviews
    78%
    (7)
    22%
    (2)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    K
    Kim M
    Excellent product and Service

    Ordered the mini for my pickleball addicted wife as a starter machine to see if it could keep up to her. Of course I placed the order just as Canada Post decided to hold the country ransom. Leila from pickleballsuperstore in Toronto made the process of switching shipping from Canada Post to Purolator in the middle of shipping effortless. Her apologies for things beyond her control were appreciated but unnecessary.
    The quality of the Mini build is excellent, and minimalistic with nothing extra that does not contribute to the operation. The layout and function of all the controls is easy to understand, even without reading the manual. The only thing I wish for is the option to connect an auxiliary battery to the mini to extend the run time.

    D
    Doug Lockhart
    Mini with maximum performance

    I had received my mini two weeks ago and I love it! The speed is more than adequate, level seven of 10 seems to be ideal for speed. The delivery times are easily adjustable as is the elevation. You could easily manufacture a makeshift hopper to feed more balls if you need to but as it is 50 balls is perfect. I haven’t ran out of battery time yet and have taken it out for more than two hours at a time on a few occasions. I have oscillation as well, which I like. It meets all of my needs without a doubt.

    E
    Edmond Duguay
    Premium nursery pot ! :-)

    As it hold not much balls, I cutted off the bottom of a "premium nursery pot", I think a 15 gallons and it fit perfectly ! Hold easily 120 balls ! Pic with balls have 130 balls :-)
    Comme il ne retient peu de balles, j'ai coupé le fond d'un pot de fleurs, je crois c'est un 15 gallons et ça fait parfaitement ! Peut contenir 120 balles facilement ! Photo avec les balles, il y en a 130 balles :-)

    L
    Luc Charpentier
    Great Portability - Vertical adjustment is hit and miss

    Great machine for practice. Love its lightweight and small size.
    Adjusting the vertical angle is tricky and error prone.
    A visible marker/arrow to be able to give an indication would be an improvement,

    D
    DAVID VINEY
    Great machine but bit of learning curve

    Definitely good little machine that worked perfectly right of box. Takes a while to figure out ideal heights mechanical and not very easy adjustment) and then speed and frequency. Certainly provides excellent individual work on specific shots. Even a decent workout especially with fast ball delivery. 4 stars instead of 5 was only because of mediocre height adjustment .