Replacements only for a warranty claim.

Any warranty claims are subject to manufacturer approval

Warranties only cover original paddle purchase. Replacement paddles do not have warranty.

After you have purchased a paddle, you are protected by the warranty of your paddle’s manufacturer. Each manufacturer has their own warranty policies. Please see below the different policies from each manufacturer.

If you believe your paddle has developed a defect within the listed time frame(s), then you can contact the manufacturer to see if they will arrange an exchange.

If you need any assistance, please send an email to warranty@pickleballsuperstore.ca, please describe the issue of the item, attach some pictures or short video in the email, and your receipt we will forward the email to the manufacturer. 

What’s Covered:

  • Warranties are for manufacturers defects or breakage from normal use. Paddle must have an actual manufacturer defect to be considered for an exchange.
  • Customer must register their paddles after purchase.
  • Paddles are covered for original purchaser (non transferable) with original invoice.

What's Not Covered

  • Paddle normal wear and tear: Normal wear includes faded graphics, small dents or scratches (which don’t affect play) and markings/residues left by pickleballs on the face. You should keep your paddle out of extreme temperatures and humid conditions to prevent early decomposition.
  • Second hand paddles.
  • Abnormally use: improper use, improper maintenance, accident, misuse, negligence, damage, product is used for a purpose for which it is not designed.  Scuffs, marring, abrasion, face separation, exposed graphite core, and chipping as a result of court impact is not covered. If you damage your paddle while hitting the ground, the court floor, smashing it against your thigh, or hitting any object other than a pickleball, then please do not ask for warranty coverage.
  • User modification: Most manufacturers will not take back paddles that have been tampered with (re-glued, grip changed, etc.) or those that have been marked with permanent identification, so if you want to put your name on your paddle, it’s best to use a sticker.

 

Please read through the list below. Changes in warranties can occur, so it’s best to check with the manufacturer to be sure your paddle is still covered under their terms. 

  • Engage Pickleball- Registration is eligible for the warranty policy and must be made within 30-days of purchase. Warranty is non-transferable and is valid to the original purchaser only, with proof of purchase. All paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the paddle. Exceptions are the Apprentice, Status and Precision, which carry a 1-year warranty. See websitefor restrictions and further details.
  • Gamma- Paddles are guaranteed to be free of manufacturing defects for 1-year from the date of purchase (non transferable) or return for a replacement. Do not mark paddle with identification of your name if returning. If so, we cannot accept returns. See websitefor restrictions and further details.
  • GearBox- Paddles are covered for 1 year against manufacture's defects of original purchaser (non transferable).Contact: returns@gearboxsports.com for restrictions and further details.
  • Head- Paddles are covered for 1 year against manufacture's defects of original purchaser (non transferable). See websitefor restrictions and further details.
  • Margaritaville- Paddles are covered for 1 year against manufacture's defects of original purchaser (non transferable). See websitefor restrictions and further details.
  • One Shot- We stand behind our paddles with a limited lifetime performance guarantee that protects against manufacturer defects. To activate coverage, customers must register their paddles within 15 days of purchase. The performance guarantee applies only to the original owner and cannot be transferred after registration. See websitefor restrictions and further details.
  • Onix- All Recruit paddles (Recruit Starter Set, Recruit 1.0, Recruit 2.0) are covered 90 days after purchase. All other paddles that are not a part of the Recruit Series are covered by a 1 year manufacturer warranty after purchase (non transferable). Seewebsite for restrictions and further details
  • Paddletek- Limited Lifetime Warranty. Customers are obligated to register their paddles within 14 days of purchase. Warranty cannot be transferred after registration and applies only to the original order. Seewebsite for restrictions and further details.
  • Pickleball Inc- Paddles are covered for 1 year against manufacture's defects of original purchaser (non transferable). Seewebsite for restrictions and further details.
  • Prince- All paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the paddle of original purchaser (non transferable). Seewebsite for restrictions and further details.
  • ProKennex- Paddles are covered for 1 year against manufacture's defects of original purchaser (non transferable). Please note this warranty does not cover wear and tear on the edges. Seewebsite for restrictions and further details.
  • Pro-Lite- Paddles have a 1 year warranty against manufacturer’s defects, problem with the workmanship or material, along with “no dead spot” 1 year warranty. This warranty is not transferable. It cannot apply to discontinued model and covers a paddle that has been modified from its original form, normal wear, abuse, or wear on the face of the paddle from play. Seewebsite for restrictions and further details.
  • Selkirk- Paddles are non-transferable and are covered for limited lifetime of the original purchaser. The warranty is not transferable after registration and only applies to original owner. NEO and Latitude Paddle come with a 1 year warranty against manufacturer defects. Seewebsite for restrictions and further details.
  • Vulcan- Vulcan Pickleball Paddles are covered by a 1 year limited warranty against manufacturing defects in materials or workmanship. Paddles are also covered by a 30-day Satisfaction Guaranteed playtest. Contact Vulcan customer service in advance to arrange for warranty returns. See website for restrictions and further details.
  • Wilson- Paddles are covered for 6 month against manufacture's defects of original purchaser (non transferable). Please note this warranty does not cover wear and tear on the edges. Seewebsite for restrictions and further details.
  • Franklin- Paddles are covered for 90 Day Limited-Warranty Policy: 90 Days from the original date of purchase with accompanying proof of purchase (i.e. receipt or order confirmation). All returns are inspected upon arrival for quality assurance. Shipping is not refundable. Seewebsite for restrictions and further details.
  • Poach- Paddles are covered for 120 Day Limited-Warranty Policy: 120 Days from the original date of purchase with accompanying proof of purchase (i.e. receipt or order confirmation). All returns are inspected upon arrival for quality assurance. Shipping is not refundable. Seewebsite for restrictions and further details.
  • Joola- Paddles are covered for 6 month against manufacture's defects of original purchaser (non transferable). Please note this warranty does not cover wear and tear on the edges. 
  • Electrum- No Warranty.